FAQ
General information
Shipping & Delivery
Where are these panels used?
These wooden wall panels are most commonly used in: living rooms, bedrooms, hallways, games rooms, staircases, fireplaces, offices, waiting rooms, banquet halls & country clubs. They can be used anywhere to elevate your space.
Why do carved panels need a backing?
Large panels without the appropriate backing will damage, possibly within the first year of application. Wood cells absorb water easily - any moisture variations will cause any wood to move. The larger the panel, the more it will warp. We use a specially engineered composite wood backing designed to prevent your panels from warping and ripping off the wall.
What type of protective finishes are available?
Our panels typically come with a natural protective oil finish. If you'd like a glossy or satin clear coat, please reach out to our sales team. We can customize finishes to your request.
How are these panels installed?
These panels are simple to install - see our installation guidelines for details. Arrange them in the layout you'd like, and glue them to the wall with adhesive. You can also use our provided brackets to firmly secure the panels onto the wall. Our team can guide your contractor to get the product installed appropriately.
What sizes do the panels come in?
Large panels are 31.5" x 31.5", while medium panels are 23.6" x 23.6".
Are samples fully refundable?
Yes! We want you to make an easy decision. Samples are fully refundable upon return or when you make the full purchase for your wall.
How much does shipping cost?
Shipping is fully included via our Standard Freight Delivery service. Express shipping options are also available upon request.
How long do these panels take to ship?
In-stock colours can deliver within a week of ordering. Our standard delivery time for custom finishes or finishes that aren't in stock is 4-6 weeks, subject to how busy our workshop is.
Are samples fully refundable?
Yes! We want you to make an easy decision. Samples are fully refundable upon return or when you make the full purchase for your wall.